Refund and Returns Policy

At Glassesmine.net, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our Refund and Returns Policy outlines the steps you can take to resolve the issue quickly and easily.

Eligibility for Refunds and Returns

We accept returns and process refunds under the following conditions:

  • The item must be unused, undamaged, and in its original packaging.

  • Returns must be initiated within 30 days of receiving the product.

  • Proof of purchase, such as your order confirmation or receipt, is required.

Non-Refundable Items

Certain items are non-refundable, including:

  • Opened or used products.

  • Items marked as final sale or clearance.

  • Products damaged due to misuse or improper handling.

How to Initiate a Return

  1. Contact Us: Reach out to our customer service team via email at info@glassesmine.net or call us at (504) 208-1243 to request a return.

  2. Provide Details: Include your order number, a description of the issue, and any relevant photos (if applicable).

  3. Return Authorization: Once approved, we will provide you with instructions and a return shipping address.

  4. Ship the Item: Package the product securely and send it to the provided address. Please note that return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Exchanges

If you need to exchange a product for a different item, please contact us at info@glassesmine.net or (504) 208-1243. Exchanges follow the same eligibility and process as returns.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We will replace the item or issue a full refund, including shipping costs.

Contact Us

If you have any questions or need further assistance, feel free to contact us:

  • Address: 501 Manhattan Blvd, Harvey, LA 70058-4443, USA

  • Phone: (504) 208-1243

  • Email: info@glassesmine.net

Thank you for choosing Glassesmine.net. Your satisfaction is our top priority!